Our Terms and Conditions

These are the terms and conditions on which we supply the Migrate Service
(as described below) to you.

1. Information about us and how to contact us

1.1 Who we are.
We are Migrate Ventures Limited, company number 11008280, and with our registered address at 1A Eastbury Road, Northwood, Middlesex, HA6 3BG, United Kingdom.

1.2 How to contact us.
You can contact us via your account or by emailing us at help@migrate.co.uk.

2. The Migrate Service

2.1 Our service helps take the hassle out of switching energy suppliers or tariffs by automatically switching your supply to the best deals we can find in the market. We will normally do this when your existing deal comes to an end (normally once a year), but we may switch you before then if we think we have found a better deal for you or at different times if you are not on a fixed tariff. We help save our customers time and hassle as well as money, because manage the whole switching process without you having to remember when to switch or having to arrange the switch yourself. We switch you to an energy tariff and supplier in line with your preferences and the information you provide us with on sign-up (and via your dashboard) and in accordance with what we think will be a better deal for you as compared to staying on your tariff and not switching.

2.2 The Migrate Service is free – you don’t have to pay us anything to use the Migrate Service. We are funded by payments and commissions we receive for switching you but these do not impact on the switches we make and we are totally impartial in selecting tariffs for you (from the selection of suppliers we work with).

2.3 During the sign-up process you will be presented with a few basic choices which will form the basis of future switching decisions. You can change and update the information you have provided and change your preferences on your user dashboard. We will store your information and preferences and automatically re-run the switching process based on this information. When we switch you, we will alert you via email, providing details of the tariff you will be switched to and any savings. You will be informed that there is a 14-day cooling off period should you decide not to switch (see clause 10.3 below).

2.4 As part of us performing the Migrate Service for you, we have the power to select an energy tariff to switch you to. To perform the Migrate Service we will work with partners and suppliers to arrange your switch and we create legal relationships with them for you. We will share information about you with energy suppliers and partners. Please do not use the Migrate Service if you would prefer to manage your energy yourself.

2.5 In these terms we call our service the Migrate Service and you can find out more about the Migrate Service on the How it Works section of our site here.

3. Our contract with you

3.1 Our contract.
When you sign up to use the Migrate Service, we will provide the Migrate Service upon these terms and conditions.

3.2 We don’t supply your energy, we just facilitate the switching process.
When we switch you onto a new energy tariff, you will enter into a separate contract with the energy supplier and our role ceases until your next switch. They are responsible for completing the switch from your existing tariff (and supplier, if applicable) and for supplying your energy in return for you paying them. We are not responsible for that separate contract and you should also read your energy supplier’s terms and conditions carefully (including requirements relating to meter reading, payment, billing, account management, customer service etc) – our terms and conditions only apply to your use of the Migrate Service.

3.3 We will tell you if we cannot accept you as a customer or perform a switch for you.

4. Using the Migrate Service

4.1 Whilst you remain a customer of Migrate you must not:

4.1.1 switch your energy independently of the Migrate Service (or change your tariff) – this interferes with the Migrate Service and may expose you to exit or early termination fees;

4.1.2 cancel your energy directly with your energy supplier, for example if you move home – you must tell us if you move home;

4.1.3 cancel a switch we have arranged without telling us immediately; or

4.1.4 appoint anyone else to perform a service the same as or similar to the Migrate Service

If you would like to do any of these things, please contact us first to cancel your use of the Migrate Service. If you do not, we may continue to perform switches for you, which may expose you to early termination fees and inconvenience.

4.2 Please contact your energy supplier if we have performed a switch and you have not heard from them within 7 days. You should also contact your new energy supplier if you encounter any difficulties with the switch.

4.3 You must be the bill payer (or have the bill payer’s express consent) to use the Migrate Service.

4.4 We work with energyhelpline (a trading name of Fundraising Innovations Ltd), an independent price comparison service, to help with the switching process. We may have to pass the information you supply us with to them (see also clause 9.1) and, in turn, they may supply that information to energy suppliers. Energyhelpline is a founding member of Ofgem’s Confidence Code, a voluntary code of conduct for energy price comparison websites, which helps ensure that the Migrate Service is impartial and accurate.

5. The information you provide us with

5.1 The Migrate Service works best when you provide us with accurate information. You promise that the information you provide is and remains accurate and complete and that any estimates you provide will be correct to the best of your knowledge. You must update us if any of the information you have previously provided changes on your user dashboard. It’s particularly important that you tell us about any changes in your household’s energy consumption. We will not accept responsibility for any loss or damage caused where we reasonably perform the Migrate Service in reliance on the information you provide us with.

6. The information we provide and the switch

6.1 We will do our best to ensure that information we provide you with is accurate and up-to-date. However, tariffs and prices can change quickly and without notice. This means that once you have switched, they may change their tariff or price (but they won’t normally do this if you have switched to a fixed price deal during that fixed period) and other deals may appear.

6.2 The tariffs we present to you are current at the date the information is provided and are a snapshot of available deals on that date. We select one of those tariffs to switch you to on your behalf. There may be new tariffs that become available before (or after) the switch takes place but the Migrate Service will not take those into account.

6.3 In providing information to you about tariffs and suppliers, we do not include the entire energy market and the Migrate Service takes into accounts lots of different factors (including your preferences if you have set them) in deciding which tariff to switch you to. This means that you won’t necessarily switch to the absolute cheapest tariff on the market at the time of the switch. The savings we show are the money you might save in switching to the new tariff (as compared with remaining on your existing tariff) and the savings are calculated and displayed as the money you save relative to if you were not to switch and remain with your current provider on your current tariff. Please do not use the Migrate Service if you would prefer to manage your own energy switches.

7. Using our app and website

7.1 Your use of our website and app (together the site) is subject to the following rules.

7.2 We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

7.3 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7.4 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

7.5 Our site is made available free of charge. Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

7.6 You must keep your account details safe and keep such information (including any passwords) confidential. We have the right to disable any user identification code or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms. Please notify us if you know or suspect that anyone other than you knows your user identification code or password.

7.7 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors; the site is for your personal use only. All such rights are reserved. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7.8 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources and any user-generated content is not approved by us.

7.9 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

7.10 We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

7.11 The Migrate name and logo are our trade marks and you are not permitted to use them without our prior written approval.

7.12 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

8. Our refer a friend scheme

8.1 We may from time to time offer incentives if you refer new customers to us; any special terms applicable will be posted on our site.

8.2 We may change, extend or withdraw such offers at any time.

8.3 If your friend cancels their contract with us (or with their energy supplier), we may claim back any incentive we have paid to you.

8.4 We actively monitor use of our refer a friend scheme for fraudulent, mischievous or dishonest use of it. We will not pay out any incentives if we suspect fraud, mischief or dishonesty and may claim back any incentives paid in such circumstances.

9. How we use your personal information

9.1 We will only use your personal information as set out in our site.

10. Cancellation by you

10.1 The length of our contract.
Our contract will run until either of us terminates it. This means we will continue to provide you the Migrate Service.

10.2 How you can cancel.
You can cancel you use of the Migrate Service at any time by contacting us. We will stop the Migrate Service as soon as possible but this will not affect switches we have already performed for you and we will cease switching you in the future.

10.3 Cooling off period.
When you switch onto a new energy tariff, you will have a cooling off period (normally 14 days) to change your mind. If you want to change your mind you must cancel the switch by contacting the relevant supplier and you must also tell us. Information about the cooling off period will be provided by your energy supplier.

10.4 Cancelling your energy supply, switching on your own, moving house.
If you wish to cancel your energy supply, if you wish to switch without using the Migrate Service, or if you move home, you must tell us. If you fail to notify us, we will not know that your circumstances have changed and we will continue to provide the Migrate Service. It will normally make most sense for you to avoid switching outside of the Migrate Service or cancelling your energy supply if you want to continue to use the Migrate Service, so please contact us to cancel first. You can update your information and preferences via the user dashboard.

11. Cancellation by us

We can cancel our contact if you breach any of your obligations under these terms. We may also cancel, withdraw or suspend the Migrate Service at any time for business reasons, for technical reasons or for legal reasons.

12. Other important terms

12.1 Our responsibility and liability to you.
The Migrate Service is a free service. We do not guarantee any particular saving, opportunity to save, or that the Migrate Service will always be available or be uninterrupted. If something goes wrong, please contact us as soon as possible and we will do our best to put things right for you, including by helping you switch to a tariff or provider you are happy with or by bringing our relationship to an end with minimal fuss. We are not responsible for any loss of opportunity or saving, losses or damage relating to your business activities, or for losses or damage to non-consumers. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

12.2 Questions and complaints.
If you have any comments, concerns or queries about the Migrate Service please contact us: help@migrate.co.uk. We cannot deal with comments, complaints or queries about your energy supplier so please contact them directly if you have any concerns about your energy supply.

12.3 Changes to these terms.
We may update these terms and conditions from time to time. Please visit this page to check for any changes.

12.4 How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address using the details you provided to us. In these terms, writing includes emails.

12.5 We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you if this happens and we will ensure that the transfer will not affect your rights under the contract.

12.6 If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.7 Third parties.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.8 Responsibility for third parties.
We are not responsible for what energy suppliers or other third parties do or fail to do. Even if we have helped you switch to a new supplier or tariff, we are not responsible for damage or loss you suffer under that independent contract.

12.9 Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.10 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in respect of this contract in the English courts.