Frequently asked questions

We’ve tried to answer some of our most commonly asked questions below. If you still can’t find what you’re looking for please contact our friendly customer services team by emailing info@migrate.co.uk

About Migrate

  • How can MIGRATE benefit me?

    By automatically switching your energy supplier on your behalf Migrate can save you money every year by ensuring that you are always on the best tariff for your given energy usage. You don’t need to worry again about whether you are overpaying for your energy.

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  • What's the point in switching energy provider?

    Switching suppliers regularly ensures you are never paying more for your energy supply than you need to. Most suppliers offer 12 month fixed-rate contracts and on expiry move you to a higher Standard Variable Tariff (SVT). Switching every year ensures you never move onto an expensive SVT. This could save the average household hundreds of pounds every year.

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  • How is Migrate different to price comparison sites?

    Price Comparison sites need to be monitored regularly to ensure you are always on the best deal. You need to remember when your contract expires, when it’s time to re-switch and what things like exit fees could mean if you are leaving your tariff early! Migrate is different, we do all this on your behalf. We monitor your plan and the market and we take care of finding you the new best deals and managing all future switches for you.

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  • How do you keep my information secure?

    We take data security very seriously. Our site is protected by the latest encryption, so you can be sure that your details are 100% protected.

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  • How can Migrate be free?

    We are paid a commission from energy companies, which is how we keep the service free. Migrate makes the same rates from all suppliers so remain completely impartial. We only ever rank our results and switch you based on price and your preferences.

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  • How does Migrate calculate how much I will save every year?

    Migrate calculates your savings on a 12-month basis assuming that at the end of your current annual plan you roll onto your suppliers’ standard-variable-rate. Your next 12-month savings are shown as the best deals out there relative to the SVT that you would move onto if we weren’t to switch you. This is the method as regulated by Ofgem.

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  • How often will Migrate switch my provider?

    We will switch your energy once a year. This keeps you off the expensive Standard Variable Tariffs but means you don’t have to give meter readings more regularly than once a year. The best of all worlds. However, we are always monitoring the market and if prices move and we can save you a significant amount of money by switching earlier, we’ll be in contact to suggest that we do.

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  • Which suppliers can Migrate switch me to?

    We can switch you to all the major suppliers and the majority of suppliers in the UK. Indeed there isn’t another free switching service or price comparison website out there that can switch you to a greater number of suppliers than Migrate, so you can be sure we are getting you the best savings every year.

    However, we also take customer services very seriously and exclude any suppliers that we don’t think are up to the job or if they make our users jump through unnecessary hoops (like having to manage everything through a specific smartphone app). We worry about these things so you don’t have to!

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  • Do Migrate compare and switch to every supplier in the market?

    No, some suppliers don’t work with switching sites and some don’t pass our tests for customer service and quality. We do however cover most of the market and all the main suppliers.

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  • What if I only want a green supplier?

    If you’re a fan (pardon the pun) of green suppliers, that’s cool. You can select that option when you sign up and we’ll only be switching you between green suppliers. Don’t worry, you can also pop onto your personal dashboard and change your preferences at any point.

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  • What if I want to choose based on customer service?

    You can pop onto your user personal dashboard at any point and add a preference for a minimum customer service star rating. Easy.

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  • Can I use Migrate if I have a Smart meter?

    You can certainly still use Migrate and switch suppliers if you have a smart meter. However, at the moment smart meters may lose some functionality when we switch you. This means that they may not send readings automatically to your new supplier, and so you still may need to take meter readings in the traditional way. (We would recommend holding off installing a smart meter until some of these issues have been sorted out.)

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  • Do I need to know my energy usage to use Migrate?

    You don’t. We can estimate it based on knowing a few basic details about your property and you can always hop onto your dashboard and update us in the future if you like.

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  • How do I cancel the service with Migrate?

    Just hop onto your personal dashboard and let us know you are leaving. We’ll be sorry to see you go, and we will stop switching you to cheap energy deals from that point on. Cancelling your Migrate membership won’t cancel your existing energy deal.

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About the switch process

  • Do I need to set up a direct debit with my new supplier?

    No, we take care of all of that for you.

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  • Why has my direct debit not gone down from one switch to another?

    If you are ever paying more for your energy after switching to a new deal despite being shown a saving, don’t worry, you are still saving relative to not switching. Without switching you would have moved to one of those expensive SVTs with your old supplier. Your new deal will be the best out there now, and the saving is presented against the tariff you would have moved to if you had done nothing.

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  • Will I know when Migrate has switched me?

    Of course, we stay in contact at all points and you remain in control. We will email you every time we are about to switch you, letting you know who your new supplier and tariff is, how much the plan will cost over the next 12 months and how much you are saving. You will have 14 days to cancel the switch if you don’t want it. Your outgoing and incoming suppliers will also drop you an email.

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  • What actually happens when I switch provider?

    The switch can take 17 days in total, but can deviate from this. For the first 14 days’ you are in a cooling off period so can still cancel the switch. Your new supplier will contact you to let you know they are taking over and ask for a meter reading. You don’t need to contact your old supplier, we’ve taken care of this. They may contact you to settle any final payments. There is no need to do anything else and there will be absolutely no interruption to your energy supply.

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  • My personal circumstances have changed. How can I update Migrate with my new energy usage?

    Just pop onto your personal dashboard and you can let us know of any changes to your personal details, preferences or usage.

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  • I am moving house - what should I do?

    Let us know. Pop onto your dashboard. We can then look after you in your new place too.

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And to put your mind at rest:

  • What happens if my energy supplier goes out of business?

    The first thing to do is not worry. If a supplier does go out of business, you’re protected by Ofgem who will find a new energy supplier to take on your energy supply. Importatntly, you won't go without energy to your home as Ofgem guarantees your supply. And if your new supplier puts you on an uncompetitive tariff, Migrate will auto-switch you to a cheaper deal as soon as possible.

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  • Can I ever be double charged?

    Nope. Your two policies will never overlap and they’ll never be a single day of being double-charge by your outgoing and incoming suppliers.

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  • Will switching ever result in an interruption to my energy supply?

    Nope. All suppliers use the same pipes and wires and there is no chance to losing power or having your supply interrupted even for a second

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