Forces for Warmth

Forces for Warmth

31 Oct 2019

As part of our fuel poverty awareness campaign, Migrate has joined forces with National Energy Action (NEA) to provide vital support to serving and ex-service personnel to help them combat fuel poverty, as part of NEA’s Forces for Warmth initiative.

What is Forces for Warmth?

Latest figures show that 310,0001 UK veterans are struggling to heat their homes, forcing them to go without heating and live in cold, damp conditions.

Living in cold, damp conditions can have a serious impact on both physical and mental health. In fact, a large number of people supported by the project suffer from some form of mental health issue, in particular PTSD.

At Migrate, we believe it’s important to help those in need who have served our country, and that no veteran should go without the basic right of a warm, dry home.

That’s why we’re supporting Forces for Warmth which works with current and former members of the armed forces and their families to reduce the impact of fuel poverty in service and ex-service communities.

NEA’s Forces for Warmth initiative has directly supported over 1200 veterans and their families to reduce their risk of fuel poverty by helping them manage fuel debts, switch energy supplier, make their homes warmer and more energy-efficient, as well as assisting with emergency energy measures and emergency credit for prepayment meters by way of the Forces for Warmth Crisis Fund.

By switching with Migrate you can help us give back to causes like Forces for Warmth and help make a real difference in people’s lives.


Migrate and NEA

At Migrate, we believe that everyone should have a warm place to call home – especially those who’ve served our country.

NEA gives members of armed forces communities the crucial help they need to get out of, or avoid fuel poverty through training, advice and access to emergency funds via the Forces for Warmth Crisis fund.

Migrate is proud to support NEA so that they can continue to work directly with veterans and ensure that no one is left out in the cold.

Case study

(This case study was provided by NEA and has been anonymised to protect their identity)

Renting a flat from a registered social landlord (RSL), ‘Jack’ is unable to work due to mental health issues that are aggravated by a period of homelessness.

Jack was referred to Forces for Warmth by his local veterans’ support group, who helped Jack secure the flat and furnish it.

The flat is fitted with a prepayment meter (PPM) and is heated by night storage heaters. When Jack moved into the property, he wasn’t given any advice on how to use his heating and as a result Jack didn’t understand the heating system or how to use the prepayment meter. 

NEA issued a top-up voucher so that Jack could put credit on his account and set up an appointment to go through the meter process with the energy supplier. However, due to an issue on the account, Jack couldn’t top up. NEA stepped in to help resolve the issue, and Jack was finally able to put credit on his account and heat his home.

Thanks to help from NEA’s Forces for Warmth project, Jack not only understands how to use his prepayment meter, but has also had the Warm Home Discount applied to his account. Jack has been in a long battle with mental health, but a warm and safe place has helped him to focus on his recovery and he’s now looking for voluntary work to help him get back on track.

Thank you

At Migrate, we think it’s important to help our community and build a better energy market for everyone.

Therefore, every time a customer signs up and switches with Migrate, we donate £10 to causes that help make a difference in local communities.

No one should have to worry about heating their home, by signing up to Migrate you can directly help vulnerable people, like Jack, while also saving up to £350 a year.

We’re proud to partner with NEA and Forces for Warmth to stand side-by-side with those who have served.

Together, we can build a better energy industry for everyone. Thank you for helping us to make a positive difference to people’s lives.

If you or someone you know has served or is currently serving in the armed forces and is struggling with their energy bills, visit NEA’s website for more information.



John Ingham, (3rd February 2015, 'Our nation's shame' Veterans call for more protection 'from poverty' for older soldiers)